How Can We Help You?
General Information
We operate stores on platforms like Etsy, Shopify, Amazon, etc. on behalf of Chinese merchants who are not allowed to open them themselves.
Platforms like Etsy have specific restrictions that prevent Chinese merchants from opening their own shops.
We have a curated list of countries supported by Allevito, tailored based on the marketplace operators’ guidelines.
Registrant's Role and Responsibility
No, we assume full responsibility for the store’s management, as detailed in our terms and conditions.
Through our agreements with Chinese merchants, we obtain a percentage from the store’s revenue. We handle tasks such as supporting registrants, transaction processing, and drafting agreements. For your contribution, you receive 1% of the revenue.
The Chinese merchant oversees the store. We, however, are accountable for every aspect related to the store’s functioning.
According to our terms, you should refrain from any interactions with the store. Any such intervention risks potential closure. Always operate under our directives and avoid logging in post the initial setup.
Contracts and Privacy
Indeed, by consenting to our terms and conditions, you enter a binding contract regulated by Swiss law. Post your registration, a copy of this agreement will be dispatched to you via email.
Payouts are processed in the month succeeding the earning month. For instance, revenues earned in June will be disbursed in July.
Post the shop’s inception, there’s nothing further needed on your end. We manage all store-linked tasks.
Our first approach is to attempt a restoration. If unsuccessful, we pledge to initiate a new store for you, given that marketplace operators sometimes shut down stores without explicit justifications.
Our privacy measures are in line with the latest Swiss data protection law that came into effect on September 1, 2023.
We commit to routine quality audits which encompass a thorough review of all stores, evaluating user feedback, and even orchestrating ghost purchases to ensure unwavering satisfaction.
While possible, we advise against immediate multiple store openings. We will, however, touch base periodically to discuss the feasibility of opening additional stores.
Financial Aspects
The only fee you might encounter is a verification fee of approximately 30 cents. There are no other costs on your part.
Each time a payout is made, we provide a summary of your shop’s performance and earnings. Moreover, you can independently monitor your shop’s activity by its shop name.
There’s no minimum payout threshold. However, bank fees might apply. We’re flexible and offer payment methods like Revolut, WeTransfer, etc., to help you minimize potential costs.
Absolutely! We are open to various payment methods to suit your preferences.
Transparency and fairness are core tenets of our business model. In the unlikely event of a dispute, our initial approach is to resolve the matter amicably and in good faith. If a resolution isn’t reached through mutual agreement, then any further proceedings will be managed by the mediation center in Basel, Switzerland, as specified in our terms and conditions.
We take full responsibility for any fees or penalties that arise due to operational oversights on our part. However, if it’s determined that a fee or penalty was due to an action taken by the registrant against our guidelines, then the cost will be borne by the registrant.
Shop Operations and Safety
Our rigorous vetting processes, in combination with our partnerships with Chinese merchants, ensure the authenticity and legality of the goods sold. Plus, as mentioned earlier, we take full responsibility for the shops, minimizing any risks for you.
The shops primarily focus on jewelry, wedding-related items, and a variety of handcrafted products.
We pride ourselves on maintaining high-quality standards across all the shops we oversee. Regular quality assurance checks are carried out to ensure consistent performance and customer satisfaction. If a shop does experience a significant influx of negative reviews, we take this very seriously. We will investigate the root cause, collaborate with the trader to rectify any issues, and take appropriate actions up to and including termination of our contract with the trader, if deemed necessary.
While we understand registrants may have preferences, the trader is solely responsible for product selection, stock, and trading activities. Our role is to ensure that the shop operates smoothly, adheres to platform guidelines, and delivers a satisfactory customer experience.
We commit to routine quality audits which encompass a thorough review of all stores, evaluating user feedback, and even orchestrating ghost purchases to ensure unwavering satisfaction.
The setup and activation of a new shop typically take a minimum of two weeks. This duration allows for the marketplace operator’s review process. During this critical phase, it’s imperative not to log into the shop. Any unauthorized access can jeopardize the review process. If, for some reason, you do need to access the shop, please notify us immediately so we can take precautionary measures.
Long-Term Aspects
Yes, you can exit the agreement, but there is a minimum contract duration of 2 years according to our terms and conditions.
In such an event, shops would either be closed or returned to you, based on the prevailing circumstances.
Keeping your information updated is crucial for ensuring seamless operations and payouts. If there are any changes in your details, promptly notify us, so we can update our records and ensure that there are no disruptions to your shop’s operation or your payments.
Others
There are minimal risks involved, as the responsibility primarily lies with us. We take every measure to ensure the smooth operation of the shops.
No, registering and opening a shop under our guidance is entirely free.
We operate within the confines of the law, with agreements governed by Swiss jurisdiction, ensuring all operations are legitimate.
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